Specializing in the areas of customer service, change, sales communication, team building, and motivation, Joan inspires audiences to make changes. With a high energy, interactive style, Joan delivers, content, and ideas in a way that stimulates the audience to enjoy the process. Over 80% of her business is repeat or referral. Joan has a diverse background which translates into flexibility on the platform. A clinical microbiologist by profession, she re-careered in 1980, entering the field of sales. She met with success and was quickly promoted into sales management. She works with corporations and associations, both large and small. Among her most requested topics/titles are:
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MAXIMIZING CUSTOMER SATISFACTION: DELIVERING SUPER SERVICE
BUILDING RAPPORT FOR SALESPEOPLE: FROM MYSTERY TO MASTERY
TAMING FOR SUCCESS: CREATING HIGH PERFORMANCE TEAMS FOR TOMORROW
THRIVING ON CHANGE: SKILLS TO MANAGE TOMORROW
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