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Karen Leland & Keith Bailey

To book artists and talent such as Karen Leland & Keith Bailey for your corporate event, convention, or fundraiser, just use our Find Talent Form or Contact us.
Whether speaking separately or as a team, Karen Leland and Keith Bailey offer interactive, innovative, and lively presentations that are motivating and relevant to business executives, managers, sales people, and service staff. Internationally-acclaimed experts on quality service, Leland and Bailey are partners in the international management consulting firm, Sterling Consulting Group, and co-authors of the In 1986, Karen Leland and Keith Bailey founded Sterling Consulting Group, Inc. and shortly thereafter made history by being chosen over more than a dozen European competitors to become the first American consulting company to win a major contract for service and communication training within the British government.

Today, after having worked with some of the most prestigious companies in the world, they are internationally acclaimed experts on quality service and business communication whose speaking and consulting talents have brought them such clients as American Express, AT&T, Marriott Hotels and Oracle.

Their unique ability to make their research accessible, humorous and practical has led to a thriving business which takes them throughout North America, Southeast Asia and Europe, giving them the chance to both learn and teach what constitutes world class business communications.

Since 1993, Inc. Magazine has chosen Keith and Karen as their primary judges for the Inc. Positive Performer Award, which honors companies that have achieved an outstanding level of quality service. Each year, Karen and Keith are responsible for selecting the winning finalists from among 500 applicants.

They are considered experts on the topic of business communications and service excellence and have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox and over twenty other affiliates.

As a result of their reputation, IDG Books Worldwide contracted them to write a book on service. The result was Customer Service For Dummies (January, 1996) which has sold over 175,000 copies. In addition to distribution within the US, the book is available in over fifteen countries. Their most recent book On Line Customer Service For Dummies was published in May, 2001.

Karen and Keith recently completed a five-year study, which involved over twenty multinational corporations. Based on interviews with 20,000 staff and managers, Keith and Karen have identified key criteria that determine a company’s true service focus and communications excellence.

To book an artist such as Karen Leland & Keith Bailey or other big name talent for your Corporate Event, Private Party, Fundraiser or Convention, let one of our mediator agents negotiate with managers, agents and artists to achieve the best possible entertainment experience.

Just fill out the Talent Request form for "Karen Leland & Keith Bailey", so that one of our experienced professionals can contact and book this artist for you. We make booking entertainment and booking musicians easy! So get started with the preliminary Talent Request form and let us use our negitiating skills to get Karen Leland & Keith Bailey booked for your next event.

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We are entertainment mediators and booking agents. We do not represent any one artist, so we are able to concentrate on using our expertise and entertainment buying power to get you the best possible deal, negotiating between artists, management companies and agents. We represent you, the client, to bring you a joyful and profitable experience.

WWCE is a mediator company, designed for the purpose of Booking Entertainment for the corporate Talent Buyer. Although fans are very important to the Entertainment Industry, WWCE is, under no circumstances, a fan-based site. WWCE's Web page is a window for acheiving successful Event Planning for Corporations and Businesses only. Fans and friends should refer to the Internet Yellow Pages, Record Labels etc...
Thank you for your consideration on this matter! Please don't hesitate to call us when Booking Entertainment for your special event!