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Philip Crosby
Philip Crosby's lectures provide a thoughtful and stimulating discussion of management's role in causing their organizations, their employees, their suppliers, and themselves to be successful. Using real life case histories, sprinkled with applicable anecdotes, he provides a lively atmosphere. He particularly enjoys the opportunity to respond to questions and comments from the audience. As an author Mr. Crosby has published thirteen books, all of which have been best sellers. His first business book, Quality Is Free, has been credited with beginning the quality revolution in the United States and Europe. It has sold over 2.5 million copies in hard and soft cover and has been translated into 15 languages. His most recent book, The Absolutes of Leadership, was published in 1996. Chapter by chapter summaries of each book can be found under "Products" on the website www.philipcrosby.com. Mr. Crosby was born in Wheeling, West Virginia on June 18, 1926. He started work as a quality professional in 1952 after serving in World War II and Korea, with a medical school in between. Mr. Crosby's career began on an assembly line where he decided his goal would be to teach management that preventing problems was more profitable than being good at fixing them. He worked for Crosley from 1952 – 1955; Martin-Marietta from 1957 – 1965; and ITT from 1965 – 1979. As quality manager for Martin-Marietta, he created the Zero Defects concept. During his 14 years as corporate vice president for ITT, he worked with many industrial and service companies around the world, implementing his pragmatic philosophy, and found that it worked everywhere. In 1979 he founded Philip Crosby Associates, Inc. (PCA), and over the next ten years grew it into a publicly traded organization with 300 employees around the world and $80 million dollars in revenue. PCA taught management how to establish a preventive culture to get things done right the first time. GM, Chrysler, Motorola, Xerox, many hospitals, and hundred of corporations worldwide came to PCA to understand quality management. We still teach in 16 languages around the world. (You can find a lot about all this in Quality Is Still Free -- McGraw-Hill 1996.) In 1991 he retired from PCA and founded Career IV, Inc., a company that provided lectures and seminars aimed at helping current and prospective executives grow. In 1997 he purchased the assets of PCA and established Philip Crosby Associates II, Inc. Now the QUALITY COLLEGE operates in over 20 countries around the world. PCA II serves clients ranging from multinational conglomerates to small manufacturing and service companies assisting them with the implementation of their quality improvement process. Mr. Crosby lives in Winter Park, Florida, with his wife Peggy. They also have a home in Highlands, North Carolina, where they spend the summer. His most recent book, Quality and Me, was published in 1999. He is currently working on his next book, Creating a Bountiful Life.
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