T. Scott Gross
T. Scott Gross wrote the books on customer service! In fact, Positively Outrageous Service and How To Get What You Want From Almost Anybody, are two of the most popular volumes ever written about excellence in customer care. Known for his high-energy platform skills, He shows audiences how to turn customer service into an invincible marketing strategy, how to create compelling and positive word of mouth, and how to capitalize on new and emerging trends. His presentations are filled with humor, great stories, and simple techniques for helping ordinary people provide extraordinary service.
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